Service Department Assistant
Company: Joe Warren & Sons Co., Inc.
Location: Norwood
Posted on: October 10, 2024
Job Description:
Service Department AssistantAbout Joe Warren & Sons Co., Inc.
(JWS)Joe Warren & Sons Company Inc., (JWS) is a leading provider of
commercial refrigeration and food equipment services and sales
throughout New England. Established in 1991, JWS is a family-owned
and operated company headquartered in Norwood, MA, with a branch
office in Brentwood, NH. JWS has a strong track record of
above-market growth, driven by unwavering customer loyalty, a
dedicated management team, and a renowned reputation for quality
service.ResponsibilitiesThe successful candidate will be
responsible for providing crucial administrative support to the
Service Department, playing a pivotal role in the organization's
continued success. This role involves a diverse range of duties,
making multitasking and thriving under pressure essential.
- Correspondence Handling: Efficiently manage inbound
correspondence, including phone calls, emails, and faxes, and
direct them to the appropriate department.
- Customer and Team Support: Deliver prompt, accurate, and
consistent responses to both customers and team members.
- Job Status Updates: Provide continuous updates on job statuses
to internal teams and JWS customers.
- Customer Satisfaction: Conduct weekly follow-ups with customers
to gauge satisfaction and address any concerns.
- Promote Positive Culture: Actively contribute to fostering a
positive work environment and nurturing the company's culture.
- Other Administrative Duties: Undertake additional
administrative tasks as assigned including:
- Job Status Updates
- Proposal approval process and follow through on execution
- Fire Permit application processing & oversight
- Third party website portal management
- Client & Data EntryQualifications:
- Customer Service Experience: Experience in customer service or
service-related industries is preferred.
- Communication Skills: Possess excellent written and verbal
communication skills.
- Reliability: Demonstrate exceptional reliability,
responsibility, and a personable demeanor.
- Attention to Detail: Exhibit a high level of accuracy and
attention to detail in all tasks.
- Self-Motivation: Be a motivated, self-starter with a
"team-first" attitude, eager to contribute to the collective
success.
- Multitasking: Proven ability to routinely handle multiple tasks
simultaneously.
- Empathy and Passion: Show genuine empathy and passion towards
both customers and fellow team members.
- Independence and Teamwork: Be capable of working independently
while also being a valuable member of a collaborative team.If you
are a dynamic individual with a passion for customer service,
exceptional organizational skills, and a commitment to teamwork, we
encourage you to apply for the Service Department Assistant
position at Joe Warren & Sons Co., Inc. (JWS). Join us in our
exciting phase of growth and be a part of a company that values its
employees and customers alike.Why Choose JWS?Join our community and
revel in our comprehensive health coverage, competitive 401k
matching, secure future planning with life insurance, a competitive
pay structure, regular performance reviews, performance bonuses,
and much more.Empower your career with abundant training
opportunities, professional development, tuition reimbursement, and
our 'promote from within' culture.Job Type: Full-time, on-site
Shift: 7:00AM-4:30PM (This supports our Clients)
Salary: $45,000-60,000 per yearWe are currently unable to sponsor
work visas for this position. Applicants must be authorized to work
in U.S. without sponsorship.As an Equal Opportunity Employer, we
provide equal opportunity to all qualified individuals regardless
of race, sex, color, religious creed, religion, national origin,
citizenship status, age, disability, pregnancy, ancestry, military
service, or veteran status, genetic or carrier status, marital
status, sexual orientation, or any classification protected by
applicable federal, state, or local laws. Powered by JazzHR
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Keywords: Joe Warren & Sons Co., Inc., Nashua , Service Department Assistant, Other , Norwood, New Hampshire
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