Lead Leaves & Benefits Coordinator

Company: Commonwealth of Massachusetts
Location: Boston
Posted on: April 26, 2025

Job Description:

An Official website of the Commonwealth of MassachusettsJob Description - Lead Leaves & Benefits Coordinator (250003U4)DescriptionThe Executive Office of Health and Human Services (EOHHS) is pleased to offer an exciting career opportunity to motivated and experienced human resources professionals who are interested in joining EOHHS as a Benefits and Leaves Lead Coordinator.The Benefits and Leaves Lead Coordinator will assist in providing services to the EOHHS agencies throughout the Commonwealth by delivering exceptional customer service to employees, managers, and external parties by responding to inquiries regarding employee benefits and leave programs associated with state employment in a professional, team-oriented manner.Duties and Responsibilities (these duties are a general summary and are not all-inclusive)Leaves Administration:

• Monitors EOHHS-Benefit and Leaves central mailbox to ensure timely action on benefits and leaves related emails by responding and resolving requests as required.
• Maintains and audits FMLA and PFML master trackers to ensure that all leaves have been processed within the compliance deadlines.
• Administers and coordinates Federal Family Medical Leave Act (FMLA) and Paid Family Medical Leave (PFML). Works as an intermediary to effectively coordinate all aspects of leave entitlement from the initial processing of leave requests to the employee's return to work.
• Performs employee outreach and intake to gather leave request information.
• Provide Time Report Codes (TRC), Leave Pay Preference Forms and conduct intakes to determine eligibility and amount of top-off.
• Responds to inquiries and resolves issues with employees, managers, and external parties by providing exceptional customer service, employee outreach, responding to emails, phone calls, and in-person visits with timely follow-up. Fully documents and tracks all FMLA and PFML cases via electronic filing system and agency's leave management system.
• Investigates issues regarding employee leaves to resolve problems within acceptable timeframes, routing or escalating complex matters to lead coordinators or managers.
• Communicates and provides FMLA and PFML information to EOHHS staff as needed utilizing the Consolidated Tracking system while maintaining employee confidentiality.
• Responds to requests related to other leave entitlements such as but not limited to: FMLA, PFML, Extended Illness Leave Bank, Legislative Sick Leave, Military Leave and Workers' Compensation Leave.
• Acts as a subject matter expert by assisting in Training, Development and Mentoring Coordinators.
• Ensures compliance with collective bargaining agreements, Federal and State laws, rules, and regulations as well as agency policies.Employee Benefits:
• Monitors EOHHS-Benefit and Leaves central mailbox to ensure timely action on benefits and leaves related emails by responding and resolving requests as required.
• Acts as a subject matter expert by assisting in Training, Development and Mentoring Coordinators.
• Maintains the schedule and conducts weekly Secretariat-wide group orientation presentation in coordination with the Career Staff Development (CSD) Unit by providing benefits information. Ensures all policies, documents and literature is maintained and up to date.
• Oversees and ensures employees make timely and informed decision regarding benefit enrollments, tracks employee benefits requests and transactional changes, audits weekly benefit enrollments tracker, reconciles employee coverage to monthly GIC reports; resolves any discrepancies regarding employee's selected coverages, tracks benefit enrollments and processes benefit confirmation letters in a timely manner.
• Partners with other EOHHS HR service teams, such as but not limited to the EOHHS HR Payroll Department, Employment and Staffing, and Operations Units, the Group Insurance Commission (GIC), and the State Board of Retirement to ensure the delivery of optimal services and processing of employee enrollments and benefits.
• Coordinates and processes open enrollment documentation during the GIC's annual open enrollment, including flexible spending accounts, and the Extended Illness Leave Bank enrollment period administered by HRD.
• Participates in designing and implementing change management processes to enhance efficiencies, ensure consistency and best practices within the state-wide Benefits and Leave Unit.
• Provides on-going training and development of the BL Unit staff to ensure appropriate and accurate case management and to ensure goals and standards are met.
• Coordinates and processes retirement applications (Superannuation, Accidental Disability Retirement and Disability) by providing outreach to employees as required, work with the EOHHS HR Payroll Unit and agency contact to complete application for submission to the Massachusetts State Board of Retirement (MSRB).
• Processes applications and responds to inquiries and correspondence regarding retirement, resignation, termination, and the death of a member in service.General Responsibilities:
• Promotes the mission of the EOHHS to ensure customer service is maintained in a professional and courteous, timely manner. Participates in special projects, continuing education through training opportunities to learn and improve skills, and works cooperatively with co-workers to carry out effective, efficient, and quality HR services.
• Processes HR/CMS entries for a variety of benefits, leaves, and HR-related transactions; monitors, audits, and rectifies reports as required, to ensure accurate reporting and data integrity.
• Works on a variety of HR issues including but not limited to completion of verification requests related to benefits and leaves.
• Responsible for general office duties including printing, copying, mailing, faxing, scanning, using computer applications, and filing relevant documents in personnel files via OnBase.
• Answers and responds to inquiries received on the EOHHS Benefits and Leaves customer service line, by providing exceptional customer service, via email, phone calls, and in-person visits with timely follow-up. Investigates matters to resolve problems within acceptable timeframes, routing or escalating complex issues to supervisor or manager.Required Qualifications:
• Knowledge of the Federal Family Medical Leave Act (FMLA) rules, regulations, and processes.
• Strong consultative and presentation skills to ensure high-quality customer service.
• Ability to exercise judgment and discretion in handling confidential matters and understanding of employees' changing needs and situations.
• Ability to work independently, receive and prioritize other work assignments based on dates of qualifying events to ensure timely processing.
• Ability to communicate effectively in both written and oral expression to convey information.
• Ability to organize and maintain accurate records.
• Ability to work effectively in a dynamic, confidential, time-sensitive, high-volume environment.
• Organizational skills including ability to manage multiple tasks and assignments simultaneously.
• Commitment to diversity and equal opportunity in the workplace.
• Ability to report to the office a minimum of two (2) days per week.
• Valid driver's license and a means of travel to regional offices within the state of Massachusetts to conduct orientations and presentations as needed.Preferred Qualifications:
• Knowledge of state government and interrelationships between agencies.
• Experience working in a union environment.
• Advanced skills in Microsoft Word, Excel, and other agency systems.
• Ability to create, design and deliver reports that analyze business functions to improve workflow processes, automate daily tasks, and performance metrics to ensure accuracy of data reporting.Work Schedule: Monday through Friday, 8:45 a.m. - 5:00 p.m.About the Executive Office of Health and Human Services (EOHHS):The Executive Office of Health and Human Services (EOHHS) oversees expenditures of over $22 billion annually. As the largest secretariat, has approximately 22,000 employees and services almost 2 million people, one in three residents of the Commonwealth. The mission of EOHHS is to provide effective leadership and management in the development and provision of health and human services that promote health and safety, independence, and quality of life for individuals and families, and communities throughout the Commonwealth of Massachusetts.To learn more about EOHHS, please visit: Pre-Offer Process:A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4First consideration will be given to those applicants that apply within the first 14 days.Minimum entrance requirements:Applicants must have at least (A) three years of full time, or equivalent part-time, professional experience in personnel work, or (B) any equivalent combination of the required experience and the substitutions below.Substitutions: A Bachelor's degree or higher may be substituted for a maximum of two years of the required experience.*Graduate degree with a major in Personnel Management, Personnel Administration or Public Administration may be substituted for the required experience**Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.Primary LocationUnited States-Massachusetts-Boston-600 Washington StreetJobHuman ResourcesAgencyExec Office Of Health and Human ServicesScheduleFull-timeShiftDayJob PostingApr 24, 2025, 4:16:33 PMNumber of Openings1Salary72,386.86 - 105,347.84 YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Kendy Derival / kendy.derival3@mass.gov - 6173488456Bargaining Unit: 06-NAGE - Professional Admin.Confidential: NoPotentially Eligible for a Hybrid Work Schedule: Yes
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Keywords: Commonwealth of Massachusetts, Nashua , Lead Leaves & Benefits Coordinator, Other , Boston, New Hampshire