Business Operations Consultant (Staffing, Demand & Capacity)

Company: MassMutual
Location: Hartford
Posted on: October 8, 2024

Job Description:

The MassMutual Business Intelligence, Reporting and Analytics team is seeking a Business Operations Consultant with a focus on staffing models and demand/capacity planning to support our ongoing transformation. This individual will create, evaluate, and monitor staffing models across Life and DI operations. By leveraging key business drivers impacting efficiency, effectiveness and unit cost, this role will support leadership monthly reviews and the associated discussions impacting staffing and demand/capacity planning. In addition, this individual may participate in broader initiatives, strategic projects, requests for data and needs aimed at transforming the operations landscape. This incumbent will be a critical member of the Business Intelligence, Reporting and Analytics team which continues to have growing responsibilities to support MassMutual.

The Business Intelligence, Reporting and Analytics team, as a part of the larger Operations organization, supports our business partners by providing insights through a combination of data visualization and business analytics. We are a nimble team of professionals embedded in the organization, supporting real time needs and operational non-standard reporting, in order to drive improvement. We help customers understand their data and make data driven decisions by utilizing technology to blend data into digestible pieces - providing leaders everything they need to make tactical and actionable business decisions.

Forecast and monitor key business drivers impacting staffing such as productivity, attrition, efficiency, and unit cost.
Create and maintain detailed demand and capacity models providing insights both short- and long-term needs.
Work with Finance in updating FTE requirements for the budget monthly to ensure alignment across business units.--
Support monthly business review meeting (BRM) with senior leadership to analyze trends and identify opportunities.
Establish new ways of monitoring success, which may include KPI creation.
Drives continuous improvement and efficiencies beyond own scope of responsibility such as the account manager expansion and the design of our future platforms.
Sought as a key resource for resolution of unique or complex business problems.
Drive process improvements and highlight strategic gaps and risks.
Serve as a conduit of knowledge between functional and technical teams as well as within the Business Intelligence, Reporting and Analytics team.
Key stakeholder in ongoing Senior Leadership Team meeting cadence, prioritization, and reviews.

5+ years Insurance operations /Finance Services experience
- Bachelors Degree or 5+ years of workforce management experience


Strong understanding of data, data projects, reporting/analytics organizations, and applicable support methodology.

Independently and with management on high visible, divisional/cross-divisional complex projects
Strong interpersonal communication, conflict management, coordination, and planning skills with cross-functional teams.
Ability to apply judgment to balance process compliance with achievement of business objectives.
Insurance operations/Financial Services experience strongly preferred.
Must be a self-starter with the ability to succeed with minimal supervision.

Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms

#MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Keywords: MassMutual, Nashua , Business Operations Consultant (Staffing, Demand & Capacity), Professions , Hartford, New Hampshire